Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 12:48:54 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">This has been my worst experience ever with Splash.<div>i was called from a number 0543059137 on Monday evening that the person is coming to collect the item. </div>
<div>he didnt come. next day morning on tuesday 29th June, i called him and he said he will come. i waited till evening and called again, and thats when he said that he will check his schedule. </div>
<div>i waited again for an hour and called back, when he was so rude and said you call the call center to arrange for your pick up, i dont have you on my list, then why did he call me on Monday evening and not come.</div>
<div>i asked for his name and he refused to give it to me. and he disconnected the phone on me.</div>
<div>i called the call center and they logged the complain and said within 48 hours the item will be picked up, but no one has called me yet.</div>
<div>can someone please pick it up and help?</div>
<div>this is the worst service ever. i will write on facebook and other social media platforms if you do not pick up the item within a day.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jun 25, 2021 at 12:40 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Almas,<br><br>Thank you for your patience.<br> <br>We would like to inform you that as the previous pickup was getting so much delayed so we have initiated a new return request for the same item in order for the collection to happen at the earliest. Our return and refunds are always meant to be a hassle free process. We would request you to please allow us some more time to proceed with the same.<br> <br>Our courier partner will call you on +971503059238 soon to arrange time for collection. For your reference, you can track your return collection status by clicking here and using RP062221002995.<br><br>Once again please accept our sincere apologies for the inconvenience due to collection delay.<br><br>We thank you for your understanding and cooperation.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2736081