Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 17:16:20 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: We’ve received your return request.   Ticket comment <div>
<div>
<div dir="ltr" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Max store at Alexandria city centre tell me l must return it online.please send your courier partner to take it</div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<br>
</div>
Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Salwa Gowayed &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 26, 2021 6:05:10 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2769104] - Re: We’ve received your return request.
</div>
<div> </div>

<div>
<div>
<div>
<div dir="ltr" style="">
<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">There is miss understand </div>
<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">I didn't return my item to your courier partner. I will drop it off at Max store </div>
</div>
</div>
<div id="x_ms-outlook-mobile-signature">
<div>
<br>
</div>
Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
<hr style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 26, 2021 5:34:44 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2769104] - Re: We’ve received your return request.</font>
<div> </div>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Salwa,<br>
<br>
Thank you for confirming us.<br>
<br>
With reference to the order # 2002615596.<br>
<br>
We would like to inform you that as we can see you have returned your item to our courier partner and your product will take 2-3 business days to reach our warehouse. <br>
<br>
It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.<br>
<br>
Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.<br>
<br>
We thank you for your understanding and cooperation. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br>
<br>
Your friends,<br>
The Support Team</div>
</div>
</div>

</div>
</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2769104