Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 16:52:27 +0000

Hi Prince Malik,  The customer has responded to the ticket.  My Account  Ticket comment <div id="yMail_cursorElementTracker_1624726296391"><span style="font-size:16px"><b><span style="color:#FF3636" id="yMail_cursorElementTracker_1624726298504">REMINDER - VERY UNSATISFIED CUSTOMER</span></b></span></div>
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<span style="font-size:16px"><b><span style="color:#FF3636" id="yMail_cursorElementTracker_1624726299601"> </span></b></span><br>
</div>Hi<div id="yMail_cursorElementTracker_1624726207369"><br></div>
<div id="yMail_cursorElementTracker_1624726207561">Still awaiting reply and fix to my problem.  </div>
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<div id="yiv8882761184yMail_cursorElementTracker_1624687340587" style="font-family: sans-serif">Please see my replies below:</div>
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<span id="yiv8882761184yMail_cursorElementTracker_1624687368386" style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">- email address : [email-masked]</span><br style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px"><span id="yiv8882761184yMail_cursorElementTracker_1624687377972" style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">- Country of access - Bahrain</span><br style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px"><span id="yiv8882761184yMail_cursorElementTracker_1624687383832" style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">- type of device used : Samsung Glaxy S10 plus</span><br style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px"><span id="yiv8882761184yMail_cursorElementTracker_1624687424081" style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">- Application version. See below screen shot</span><br style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px"><span id="yiv8882761184yMail_cursorElementTracker_1624687367568" style="font-family: -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif; font-size: 14px">- System version: see below screen shot</span>
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<div id="yiv8882761184yMail_cursorElementTracker_1624687352435" style="font-family: sans-serif"><font><span style="font-size: 14px"><br></span></font></div>
<div id="yiv8882761184yMail_cursorElementTracker_1624687352435" style="font-family: sans-serif"><font><span id="yMail_cursorElementTracker_1624726239575" style="font-size: 14px">WHY DONT YOUR IT TEAM PUT A TEMP PASSWORD IN YOUR DATA BASE, UMLOCK ACCOUNT (IF LOCKED) AND SEND THE TEM0 PASSWORD TO ME WITH FORCE CHANGE ON FIRST LOGIN?</span></font></div>
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<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIdf9c5fe1d-28ff-4258-a172-fc82d858e885" class="inline-image-global inlined-image-cid-f9c5fe1d-28ff-4258-a172-fc82d858e885" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMzY1OTMyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G7Cp4ZoQwepQIHtOapuldHpEGpVdk1PiAWxlGBtE5CI" style="width:100%;max-width:800px"><br>
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<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIdd41eb222-e7fc-49e7-bad6-2c3a49f16754" class="inline-image-global inlined-image-cid-d41eb222-e7fc-49e7-bad6-2c3a49f16754" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMzY1OTMyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EvK0AHAdSYeJvUPU8n3U6eRBsJy6-tVYWEtVlhSPzt4" style="width:100%;max-width:800px"><br>
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<div id="ymail_android_signature">Regards<br>Kim<br><br><br>Sent from Yahoo Mail on Android</div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 26 Jun 2021 at 9:10, Kim</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8882761184"><div>Hi<div id="yiv8882761184yMail_cursorElementTracker_1624687340407"><br></div>
<div id="yiv8882761184yMail_cursorElementTracker_1624687340587">Please see my replies below:</div>
<div id="yiv8882761184yMail_cursorElementTracker_1624687352265"><br></div>
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<span id="yiv8882761184yMail_cursorElementTracker_1624687368386" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">- email address : [email-masked]</span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><span id="yiv8882761184yMail_cursorElementTracker_1624687377972" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">- Country of access - Bahrain</span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><span id="yiv8882761184yMail_cursorElementTracker_1624687383832" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">- type of device used : Samsung Glaxy S10 plus</span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><span id="yiv8882761184yMail_cursorElementTracker_1624687424081" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">- Application version. See below screen shot</span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><span id="yiv8882761184yMail_cursorElementTracker_1624687367568" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">- System version: see below screen shot</span>
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<div id="yiv8882761184yMail_cursorElementTracker_1624687352435"><font><span style="font-size:14px"><br></span></font></div>
<div id="yiv8882761184yMail_cursorElementTracker_1624687352435"><font><span id="yiv8882761184yMail_cursorElementTracker_1624687670348" style="font-size:14px">WHY DONT YOUR IT TEAM PUT A TEMP PASSWORD IN YOUR DATA BASE, UMLOCK ACCOUNT (IF LOCKED) AND SEND THE TEM0 PASSWORD TO ME WITH FORCE CHANGE ON FIRST LOGIN?</span></font></div>
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<div id="yiv8882761184ymail_android_signature">Regards<br>Kim<br><br><br>Sent from Yahoo Mail on Android</div> <br> <div class="yiv8882761184yqt3167157675" id="yiv8882761184yqt97392"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sat, 26 Jun 2021 at 8:50, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv8882761184"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr" id="yiv8882761184yMail_cursorElementTracker_1624687355478">Hi Kamran,<br><br>Thank you for contacting us.<br><br>We sincerely apologize for the issue you are facing however, please provide us with the following details so that we can forward it for further assistance:<br>- email address :<br>- Country of access<br>- type of device used<br>- Application version.<br>- System version<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>  <br>Your Friends,<br>The Support Team<br>
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