Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 23 Jun 2021 19:35:12 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Delivery  Ticket comment <div><br></div>
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<div>On Wed, 23 Jun 2021 at 2:24 PM, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Shelly,<br><br>We apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that missing items can not be sent again to the customer.</div>
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<div dir="ltr">You can return online purchases through the below two channels:<br>
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<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
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<br>·You can now drop off your return to any (Centrepoint) store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.</div>
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<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
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<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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<div dir="auto">Good day! </div>
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<div dir="auto">Im just wondering why it cant be change. Fistly the my order is with the package of two. I cannot return it now because i wash the shirt already. I thought you can resolve this matter.  So dissapointing.  </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2742434