Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 16:44:49 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr" style="">
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<div>Hi All, we didn't received yet that order number cartoon in store.And our store code is 21068 Khamis avenue mall abha ksa but below store code is mention 21166, FYI i have attached the screenshot from our store received order and customer collection and
 there is nothing pending except new order,<img id="id-5111FE51-E2EA-4F23-8FAD-CC31E631F63A" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTU3NTQ0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CadMdVDdzchraX7JDHVfbl2w_BiRN1WnJQ5SJ56wqdA" alt="Image.jpeg" style="max-width: 100%"><img id="id-8F23A1ED-D824-4331-BC4A-DC86168353CD" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTU3NTQ1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HR1nMD7bxFjo5OepipcJ-hjgRc7NwyLdZ8aCBH6XYB8" alt="Image.jpeg" style="max-width: 100%"><img id="id-5BFED9ED-8166-4E97-96AD-CE1286006F47" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTU3NTQ1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0uOTRrICqxF4FWINdYplzX0Xdu5zz-yfW0ZgNGw31Fw" alt="Image.jpeg" style="max-width: 100%">
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<u><span style="color: black; font-size: 12pt; margin: 0px; line-height: 19.440000534057617px">Thanks &amp; Regards</span></u><span style="color: black; font-size: 12pt; margin: 0px; line-height: 19.440000534057617px">,</span><u><span style="font-size: 12pt; margin: 0px; line-height: 19.440000534057617px"></span></u>
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<span style="color: black; font-size: 12pt; margin: 0px; line-height: 19.440000534057617px">Splash Avenue Team</span>
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<i><span style="color: black; font-size: 12pt; margin: 0px; line-height: 19.440000534057617px">Mob. No.<span> </span><span dir="ltr" style="">0549895645</span><br>
EXTN:7319</span></i><span style="color: black; margin: 0px"></span>
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<i><span style="color: black; font-size: 16pt; margin: 0px; line-height: 25.920000076293945px">Email:<span> </span></span></i><i><span style="color: black; font-size: 12pt; margin: 0px; line-height: 19.440000534057617px"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" style="color: rgb(0, 120, 212); margin: 0px"><span style="color: blue; margin: 0px">[email-masked]</span></a><span> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashion.com%2Fwww.landmarkgroupme.com&amp;data=04%7C01%7Csplash.avenuemall%40landmarkgroup.com%7Cdac787d5929a474a3b9808d9193f8c3c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637568582985114819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=SdXLo1dmAbF4%2FCJVsHigDadFNODtfNq0%2FdVv1xnk4bo%3D&amp;reserved=0" target="_blank" rel="noreferrer" style="color: rgb(0, 120, 212); margin: 0px"><span style="color: blue; margin: 0px">www.splashfashion.com/www.landmarkgroupme.com</span></a></span></i>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, June 20, 2021 6:41 PM<br>
<b>To:</b> Splash Avenuemall<br>
<b>Cc:</b> Nusaybah Alzuman; Qazi Mohammed; Shinil James; Escalations Dxbteam; Cpd Avenuemall<br>
<b>Subject:</b> New comment - [#2625195] need escalation
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<div style=""><b><i><font>External email sender, please take precaution.</font></i></b></div>
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<div>There is a new comment in the ticket submitted by majeed to HelpCPAE</div>
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Comment added by : Akshay Berry<br>
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Comment Content: <br>
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<a id="OWAAM40AB9BC2970343E4A713D73FFB8A037A" href="mailto:[email-masked]" rel="noreferrer"><span style="font-family: Calibri, sans-serif; text-decoration: none">@Splash Avenuemall</span></a>
<a id="OWAAM756C4B57F86A41C8BE9A7816D71D5295" href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family: Calibri, sans-serif; text-decoration: none">@Shinil James</span></a>
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<div class="MsoNormal">3<sup>rd</sup> Reminder.</div>
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<a id="OWAAMFE78CFE08FF2420FBD77FD24764AB95B" href="mailto:[email-masked]" rel="noreferrer"><span style="font-family: Calibri, sans-serif; text-decoration: none">@Qazi Mohammed</span></a>
<a id="OWAAMAD950C380CDC4E3986122A797418A9A0" href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family: Calibri, sans-serif; text-decoration: none">@Nusaybah Alzuman</span></a> Please assist here.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer" style="">
<span style="color: windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, June 17, 2021 1:21 PM<br>
<b>To:</b> Splash Avenuemall &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Cpd Avenuemall &lt;[email-masked]&gt;; Shinil James &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2625195] - need escalation - 6309180351</div>
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<div class="MsoNormal">Hi <a id="OWAAMC42FDAA34AAB4DAEAA90C5B1C0BBF7A6" href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family: Calibri, sans-serif; text-decoration: none">@Splash Avenuemall</span></a>
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<div class="MsoNormal">2<sup>nd</sup> reminder </div>
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<div class="MsoNormal">Any update for below email.</div>
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<div class="MsoNormal"><img width="715" height="75" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTU3MTg5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oL1-VudyY1nAeZVYfoebF4tRYQLv1gj3st4i6YWlAss" style="width:7.45in; height:.7833in"></div>
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<div class="MsoNormal">Thanks </div>
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<b>From:</b> Nusaybah Alzuman <br>
<b>Sent:</b> Wednesday, June 16, 2021 2:16 PM<br>
<b>To:</b> Splash Avenuemall &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;;
 'Centrepoint' &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;; Cpd Avenuemall &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2625195] - need escalation - 6309180351</div>
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<div class="MsoNormal">Hi <a id="OWAAM9510E5A0B85E471D85D70D86541C1223" href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family: Calibri, sans-serif; text-decoration: none">@Splash Avenuemall</span></a>
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<div class="MsoNormal">Any update for below email?</div>
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<div class="MsoNormal">Thanks </div>
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<b>From:</b> Nusaybah Alzuman <br>
<b>Sent:</b> Sunday, June 13, 2021 3:09 PM<br>
<b>To:</b> Splash Avenuemall &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2625195] - need escalation</div>
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<div class="MsoNormal">Hi <a id="OWAAMCEDD6AD425E041448D2FFCF94687743F" href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family: Calibri, sans-serif; text-decoration: none">@Splash Avenuemall</span></a>
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<div class="MsoNormal">Please check the order physically in your store or not?</div>
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<div class="MsoNormal">If yes, update as ‘ready for pick’ ASAP.</div>
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<div class="MsoNormal">Order: 6309180351</div>
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<div class="MsoNormal">Thanks </div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, June 12, 2021 12:19 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" style="">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2625195] - need escalation</div>
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<b><i><span style="font-size: 13.5pt">External email sender, please take precaution.</span></i></b><span style=""></span>
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<div class="MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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Problem Statement: Order confirmation<br>
Order: 6309180351<br>
Tracking: 630918035123999991<br>
Store code: Splash21166<br>
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Issue description: The customer placed the order on May 18, 2021, and till now he has not been informed to collect the order.<br>
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Assistance required: Please confirm if the order available at the store and if yes, pls contact the customer to collect the order the soonest.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt; font-family:-apple-system">Samer</span></div>
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</span><span style="font-size: 1pt; font-family: fdtktid">2625195:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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