Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Jun 2021 08:25:26 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear Gentlemen,
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<div>Still you did not say what will you do for the liar courier who canceled my paid order and insulated me a lot???</div>
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<div>Items <b>are not available online</b> that is whyI’m asking you to return the previous package to me when you receive it.</div>
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<div>Why you complicate the matter?</div>
<div>Can’t you trace the package and return it to me???</div>
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<div>Don’t you have that system??? </div>
<div>Trace it manually.</div>
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<div>Sill I’m waiting for the action against that liar courier and to <b>RETURN</b> the package to me.</div>
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<div>Thank you.<br>
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<div dir="ltr">Magdy Ayoub 
<div>059 006 6194</div>
<div>053 953 5309</div>
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<div>On 20 Jun 2021, at 10:56 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Magdy,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.</div>
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<div dir="ltr">Please consider this a rare exception. We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.</div>
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<div dir="ltr">Also, the amount you have paid online will be refunded back to your original payment method within 7-14 business days. <br>
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<div dir="ltr">​We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion. <br>
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We thank you for understating and cooperation.<br>
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Feel free to reach out to us for any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2732126