Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Jun 2021 06:50:55 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div><div></div></div>
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<div dir="auto">Dear Customer Service Team,</div>
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<div dir="auto">Customer Service Complaint no:  <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>2718162</span>
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<div dir="auto"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The item name is:</span></div>
<div dir="auto"><span style="font-size:0.8125rem;color:rgb(49,49,49);word-spacing:1px">Giggles nautical Print Long Sleeves Shirt and Pyjama set.</span></div>
<div style="color:rgb(49,49,49);word-spacing:1px" dir="auto"><font style="font-size:0.8125rem">Colour: Blue</font></div>
<div style="color:rgb(49,49,49);word-spacing:1px" dir="auto"><font style="font-size:0.8125rem">Size: 2yrs</font></div>
<div style="color:rgb(49,49,49);word-spacing:1px" dir="auto"><font style="font-size:0.8125rem">Quantity : 1</font></div>
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<div dir="auto"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
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<span style='color:rgb(49,49,49);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;word-spacing:1px'>Please create the return request on my behalf.</span><br>
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<div dir="auto"><span style='color:rgb(49,49,49);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;word-spacing:1px'><br></span></div>
<div dir="auto"><span style='color:rgb(49,49,49);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;word-spacing:1px'>Thank you.</span></div>
<div dir="auto"><span style='color:rgb(49,49,49);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;word-spacing:1px'>Sharon Weber</span></div>
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<div dir="auto">Dear Customer Service Team,</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 19 Jun 2021 at 10:34, Sharon &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Customer Service Team,</div>
<div dir="auto"><br></div>
<div dir="auto">Customer Service Complaint no:  <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>2718162</span>
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<div dir="auto">I would like to return the item back to you. Please arrange collection from my home address, since I cannot leave the house as I have a toddler and and rarely go to the shops, which is why I order online. </div>
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<div dir="auto">Thank you.</div>
<div dir="auto">Sharon Weber</div>
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<div dir="ltr" class="gmail_attr">On Sat, 19 Jun 2021 at 10:18, Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2718162</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2718162<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Prince Malik : </div>
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<div dir="ltr">Hi Sharon,<br><br>Thank you for your prompt response.</div>
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<br>We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>We would request you to kindly confirm us the proper item name so that we can create the return request on your behalf.</div>
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<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2718162