Subject: New Reply Received - Warranty claim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 13:40:28 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Warranty claim  Ticket comment <div dir="auto">Why you are writing 2 years warranty? For what warranty is, it is defective quality, warranty stands for what?<div dir="auto"><br></div>
<div dir="auto">Why you are not replying in the email which I have written?</div>
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<div>On Wed, Jun 16, 2021, 15:39 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Smit,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.<br><br>However, we will only be able to initiate a return request for the item when the item is in original packaging and not used and item tag is intact with it. At this time we will not be able to initiate the return request or exchange.</div>
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<div dir="ltr">Also, as we can see this item you have order is in last 30, June and our return policy time period is 14 days after the purchase.<br><br>We thank you for understating and cooperation.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2718169