Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 12:08:59 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div><br></div>
<div dir="auto">Thank you <br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Wed, 16 Jun 2021 at 2:26 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Franzcelvillanueva,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 8270035725.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that items (Mistotes Glitter Embellished Analog Watch) &amp; (Flamingo Print Hairbrush with Sequin Embellishments) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. <br><br>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.<br><br>The amount you have paid online will be refunded back to your original payment method within 7-14 business days.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Also, we would like to inform you that your order has now arrived at the store for collection, and is ready for pick-up so we are unable to provide you the another exchange items.<br><br>We request you to visit the store and collect your order. You need to bring the following with you to collect your order:<br><br>1. Your confirmation email, the text message you receive<br>2. Identification. This should be either:<br>- Valid National ID <br>- Valid driver's license or passport featuring a current photograph<br><br>The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2720672