Subject: New Reply Received - Re: Your order number 9669597798 is ready for collection
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 10:19:24 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your order number 9669597798 is ready for collection  Ticket comment <div dir="ltr">Noted with thanks. <br><div>but most of the item showing in stock and once i order amount deducting i am getting message  order CANCELLED.</div>
<div>its taking time to refund, why is its happening in ua online platform alone, that toooo more then 5 time i have experienced same issue.</div>
<div>please solve it.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jun 16, 2021 at 1:38 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Muhammad,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 9669597798.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that items (Textured T-shirt with Polo Neck and Short Sleeves) &amp; (Marvel Print Round Neck Sweatshirt with Long Sleeves) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. <br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br><br>The amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br><br>
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<div dir="ltr">Also, we would like to inform you that your order has now arrived at the store for collection, and is ready for pick-up.<br><br>We request you to visit the store and collect your order. You need to bring the following with you to collect your order:<br><br>1. Your confirmation email, the text message you receive<br>2. Identification. This should be either:<br>- Valid National ID ​<br>- Valid driver's license or passport featuring a current photograph<br><br>The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2720297