Subject: New Reply Received - Warranty claim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 08:51:14 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Warranty claim  Ticket comment <div dir="auto">I waiting for your response.</div>
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<div>On Tue, Jun 15, 2021, 20:34 Smit &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>As per discussion with call Centre executive mentioned that you send photos of the item and we will arrange to replace the mattress from your address given below on urgent basis -</div>
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<div dir="auto">609, Al Salam 2, near symphony hotel apartment, Al Mankhool, Dubai, 0551737287.</div>
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<div dir="auto">Please find attached photos of the item. Order number is given in the below email.</div>
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<div dir="auto">Kindly revert back soon.</div>
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<div dir="auto">Thanks,</div>
<div dir="auto">Bhumika<br><br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Tue, Jun 15, 2021, 14:49 Smit &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal" style="margin-bottom:9.0pt"><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:#1f2123'>Below given/attached  mattress is with 2 years warranty as given on your website, I purchased it on 30-Jun-2020 (online)<u></u><u></u></span></div>
<div class="MsoNormal" style="margin-bottom:9.0pt"><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:#1f2123'>Order #9790365575. Now it is not suitable to sleep as it is saggy in the middle. Kindly let me know procedure to fix this or replace
 with new one. I don’t understand why do you sale such quality product, its not even 1 year and my baby is just 1 and ½ year old.<u></u><u></u></span></div>
<div class="MsoNormal"><img width="1061" height="509" style="width:11.0555in;height:5.3055in" id="m_-5594752363659503950m_-8884913426610118765m_-8174613105643344991Picture_x0020_2" alt="Graphical user interface, text, application

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043230349339'>IMG-20210616-WA0013.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043230349340'>IMG-20210616-WA0012.jpg</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043230349342'>IMG-20210616-WA0014.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2718169