Subject: New Reply Received - Defected Item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 13:06:43 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Defected Item  Ticket comment <div dir="auto">Hi your worker came yesterday and he picked the defected one up and I did not receive the new one till present however, the employee who called me mentioned that it will be replaced on the same day (sunday 13-june-2021) and the worker mentioned that he will bring it today (14-june-2021) but neither of them did what was communicated to me, please confirm when will be the delivery date of the item. </div>
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<div>On Sun, 13 Jun 2021 at 12:06 PM Jolie Sergious &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">please I need confirmation that the defected item will be replaced today!</div>
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<div dir="ltr" class="gmail_attr">On Sun, 13 Jun 2021 at 11:44 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jolie,<br><br>Thank you for your prompt response.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that we have received an update from our relevant team that they will do the needful today.</div>
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<div dir="ltr">We thank you for understating and cooperation.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2691880