Subject: Ticket Assigned - need escalation LOCATION UP
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 09:46:16 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation LOCATION UP vidhuna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vidhuna Bot:  Hi Vidhuna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9664874660 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553638155            12:00 PM, 05th Jun                   Mazen                   Hi Vidhuna Thank you for contacting us. This's Mazen  We would be happy to help you.           12:01 PM, 05th Jun                     vidhuna                    Hi           12:01 PM, 05th Jun                     vidhuna                    There was a return requested           12:02 PM, 05th Jun                     vidhuna                    No updates yet           12:02 PM, 05th Jun                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           12:03 PM, 05th Jun                     vidhuna                    Ok           12:03 PM, 05th Jun                   Mazen                   Our delivery team try to contact you in your number  to collect the items but there was no response from your side           12:05 PM, 05th Jun                   Mazen                   Is this contact number is right ?           12:05 PM, 05th Jun                   Mazen                   553638155           12:05 PM, 05th Jun                     vidhuna                    Yes           12:06 PM, 05th Jun                     vidhuna                    I dint get any call           12:06 PM, 05th Jun                     vidhuna                    May be coz the location is far, i can change the location if location is the issue           12:06 PM, 05th Jun                   Mazen                   Can you please send us new location we can send the same to delivery team           12:08 PM, 05th Jun                     vidhuna                    There is one more location in my account           12:08 PM, 05th Jun                     vidhuna                    Precision dies and tools management llc           12:08 PM, 05th Jun                     vidhuna                    Al quoz ind area 3           12:09 PM, 05th Jun                     vidhuna                    Al quoz, dubai           12:09 PM, 05th Jun                   Mazen                   sure dear customer we will update new address           12:09 PM, 05th Jun                   Mazen                   Do you have any other inquiries that we can help with?           12:09 PM, 05th Jun                     vidhuna                    When can you arrange collection           12:10 PM, 05th Jun                     vidhuna                    Also 1 dress bossing that i have put for return i wont be returning           12:10 PM, 05th Jun                     vidhuna                    As i dint receive the smaller size requested           12:10 PM, 05th Jun                   Mazen                   Our delivery team will call you shortly           12:11 PM, 05th Jun                     vidhuna                    Ok           12:12 PM, 05th Jun                     vidhuna                    Also return will be 3 items           12:12 PM, 05th Jun                     vidhuna                    Instead of 4           12:12 PM, 05th Jun                   Mazen                   No Issue           12:12 PM, 05th Jun                     vidhuna                    Ok thank u           12:12 PM, 05th Jun                   Mazen                   You will be refunded of 3 items           12:12 PM, 05th Jun                   Mazen                   Do you have any other inquiries that we can help with?           12:12 PM, 05th Jun                     vidhuna                    No thats it           12:12 PM, 05th Jun                     vidhuna                    Thank you           12:12 PM, 05th Jun                   Mazen                   Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day!           12:15 PM, 05th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2672284