Subject: Ticket Assigned - Conversation with farah ataullah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 09:45:42 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farah ataullah farah ataullah                    Bot:  Hi again! Bot:  Please enter your name Customer:  farah ataullah Bot:  Hi Farah Ataullah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:42 PM, 09th Jun                   Mohamed                   Hi Farah , Thank you for contacting us. This's Mohamed . I will be happy to help you.           11:43 PM, 09th Jun                     farah ataullah                    Hii           11:43 PM, 09th Jun                     farah ataullah                    I have return request for order 7465489954 Stone Wash Solid Jog Pants wit... .the delivery partner picked it up my return and nothing have done yet           11:43 PM, 09th Jun                     farah ataullah                    From the date 3rd june           11:44 PM, 09th Jun                     farah ataullah                    Nothing happen .. neither i got my refund or exchanged the item           11:44 PM, 09th Jun                     farah ataullah                    Heloo           11:45 PM, 09th Jun                     farah ataullah                    في احد ؟؟؟؟           11:45 PM, 09th Jun                   Mohamed                   May I request you to please stay on-hold while I retrieve the information.            11:46 PM, 09th Jun                     farah ataullah                    Okay           11:46 PM, 09th Jun                   Mohamed                   As we checked the items reached the warehouse but the refund not done.           11:47 PM, 09th Jun                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:47 PM, 09th Jun                     farah ataullah                    But i neeed estimated time           11:47 PM, 09th Jun                     farah ataullah                    When they will fix it           11:48 PM, 09th Jun                   Mohamed                   we will update you via email:  [email-masked]           11:48 PM, 09th Jun                     farah ataullah                    When           11:48 PM, 09th Jun                     farah ataullah                    Why taking soo long           11:48 PM, 09th Jun                   Mohamed                   within 24-48 hours.           11:48 PM, 09th Jun                   Mohamed                   we will contact the warehouse to initiate the refund asap.           11:49 PM, 09th Jun                     farah ataullah                    On 6th of june you told me that i will be get my refund within 72 hrs           11:50 PM, 09th Jun                     farah ataullah                    Today is 9th           11:50 PM, 09th Jun                     farah ataullah                    YOUR COLLEAGUE NAME MBS           11:51 PM, 09th Jun                     farah ataullah                             11:51 PM, 09th Jun                   Mohamed                   Yes the policy for the refund is 5-7 days.           11:51 PM, 09th Jun                     farah ataullah                    Okay           11:52 PM, 09th Jun                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a good night.           11:52 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2694642