Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 07:13:15 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation مريم                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  مريم Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  تحديث طلبك Bot:  يرجى اختيار موقعك Customer:  الكويت Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  8264852633 Bot:    حالة الطلب الخاص بك :     يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 5 to 8 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0096598869088            03:38 PM, 06th Jun                     مريم                    Ok           03:38 PM, 06th Jun                   Mazen                   Hi Thank you for contacting us. This's Mazen  We would be happy to help you.           03:39 PM, 06th Jun                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           03:39 PM, 06th Jun                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           03:43 PM, 06th Jun                   Mazen                   We sincerely apologize for any inconvenience caused you.            03:44 PM, 06th Jun                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:44 PM, 06th Jun                   Mazen                   we will be on touch with you and contact you on your email           03:44 PM, 06th Jun                   Mazen                   Do you have any other inquiries that we can help with?           03:48 PM, 06th Jun                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           03:50 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2678025