Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 14:52:15 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">I don't know why u take all this time to return the order</div>
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<div dir="auto">Could u please refund me the items i returned and then send the delivery man to pickup the items</div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 6/10/21 2:28 PM (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2600553] - need escalation </div>
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<div dir="ltr">Hi shimaa,<br>
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Thank you for your patience.<br>
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We’re really sorry if we’ve taken longer than usual to get back to you.<br>
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We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2600553