Subject: New Reply Received - Spare parts- Giggle fountain stroller with canopy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 08:07:06 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Spare parts- Giggle fountain stroller with canopy  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>Am so disappointed with the Babyshop products, wherein I had to spend several times visiting different stores in Dubai and in the end coming to a conclusion as useless brand for which I regret to have shopped the baby stroller – giggles fountain ( made by Babyshop) and not responsible in getting a spare gripper for the strollers and in the end the spare parts are not available for the product purchased. If the below spare parts could be arranged to the earliest.</span></div>
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#002060'>   </span><i><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#002060'>Thanks with Regards</span></i><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#002060'>,</span>
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<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#002060'>    </span><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#002060'>Viju Philip Thomas</span></b><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#002060'> |</span>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#002060'>     Assistant Division Manager | Advance Investment LLC | Dubai | U.A.E.</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#002060'>     Tel:  +971 811 6032 | Mob:  +971 56 442 1239</span></div>
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<div>From: Babyshop &lt;[email-masked]&gt; <br><b>Sent:</b> Thursday, June 10, 2021 11:21 AM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Spare parts- Giggle fountain stroller with canopy</div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 2641900</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2641900<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Prince Malik : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Viju,<br><br>Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologize for the late response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would request you to kindly provide us the proper store details so that we can further assist you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​We look forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2641900:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2641900