Subject: Ticket Assigned - Conversation with wissam / return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 06:38:04 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wissam / return wissam                    Bot:  Hi again! Bot:  Please enter your name Customer:  wissam Bot:  Hi Wissam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:18 AM, 10th Jun                   Prince                   Hi Wissam, Thank you for contacting us. My name is prince. How may I help you?           10:20 AM, 10th Jun                     wissam                    Hello. regarding order 6315568802. unfortunately i am not happy with the size. is it possible if i can return it to my nearest stores? or i need to return online?           10:20 AM, 10th Jun                     wissam                    actually i will buy the suitable size from in stores. so i will be going there anyway. is it possible if i can take the shirts with me and return them there?           10:21 AM, 10th Jun                   Prince                   Kindly allow us a moment to retrieve your information.           10:22 AM, 10th Jun                     wissam                    sure. take your time           10:22 AM, 10th Jun                   Prince                   As we can see that you have already created the return request and you can also return the items directly to any nearby MAX store.           10:28 AM, 10th Jun                     wissam                    thats great. i will go there myself today           10:28 AM, 10th Jun                   Prince                   So, kindly confirm us so that we can cancel your online return request?           10:28 AM, 10th Jun                     wissam                    thank man for helping out           10:29 AM, 10th Jun                     wissam                    yea cancel the online return           10:29 AM, 10th Jun                     wissam                    i will take it myself           10:29 AM, 10th Jun                     wissam                    i will need to take the invoice copy right           10:29 AM, 10th Jun                     wissam                    other than is anything else required>           10:29 AM, 10th Jun                   Prince                   You just have to carry the invoice.           10:30 AM, 10th Jun                     wissam                    cheerts           10:30 AM, 10th Jun                     wissam                    cheers*           10:30 AM, 10th Jun                   Prince                   As per your request we have cancelled your online return request.           10:31 AM, 10th Jun                     wissam                    thanks           10:33 AM, 10th Jun                   Prince                   Is there anything else i can help you with today?           10:34 AM, 10th Jun                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:37 AM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2695526