Subject: New Reply Received - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 16:05:44 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need esc  Ticket comment <div><span style="color:rgb(0,0,0)">This delay and the amount of mistakes for order# 2002130676 has exceeded my patience limits, you have delivered wrong items to me then was late in collecting your items and now delayed refund for more than two weeks! Maxfashion has to take full responsibility in this horrible treatment and compensate me to the extremes no one would accept such mistakes, my problem has been going on for one month now and you are not taking any action or even compensating me for this inconvenience from your end!!! </span></div>
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<div>On Mon, 7 Jun 2021 at 6:16 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Yasmine,<br><br>Thank you for your patience.<br><br>We sincerely apologize for the delay in getting back to you and the processing of your refund. We are following up with our finance team on this and rest assured we will try our best to have the same processed on priority.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your Friends,<br>The Support Team<br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2466034