Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 09:01:57 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Dears,<br>
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The item is not used and still in original packaging. And i received an earlier email that you have processed the item for return. Kindly process the item as return so i can order a bigger cot<br>
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Br<br>
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Faisal<span id="ms-outlook-android-cursor"></span><br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, June 6, 2021 10:59:12 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2640950] - Returns
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<div dir="ltr">Hi Faisal,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused. Please ignore the previous email.</div>
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<div dir="ltr">We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br>
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As per the policy, (Juniors Rudy Bassinet with Stand) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br>
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Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br>
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We thank you for your understanding and cooperation.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2640950