Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 16:17:37 +0000

Hi Prince Malik,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hello, <br>
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Please find the details below:<br>
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Mobile platform: Android<br>
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Connectivity: wifi<br>
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Mobile device: Note 9<br>
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Error page details: upon logging in, a dialogue box pops in saying username or password incorrect<span id="ms-outlook-android-cursor"></span><br>
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App version: 7.13</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 5, 2021 6:22:10 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> My Account
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2120039</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Prince Malik : </div>
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<div dir="ltr">Hi Marriyam,<br>
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Thank you for contacting us.<br>
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We sincerely apologize for the inconvenience caused.<br>
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We would request you to kindly share the below mentioned details:<br>
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Mobile platform :<br>
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Connectivity :<br>
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Mobile device/model :<br>
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Error page details :<br>
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App version : <br>
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We look forward to hearing from you.<br>
<br>
Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2120039