Subject: New Reply Received - Order no-: 9665430341
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 17:03:53 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Order no-: 9665430341  Ticket comment <div>Hi,</div>
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<div id="yMail_cursorElementTracker_1622652367775">Thank you so much for your reply, my point is this is not happening for the first time. I have ordered this shoes 2nd time. First time  it was cancelled due to error or whatever your reason is, it should be removed from the listing. It was showing online that is why i have ordered again, but  again it got cancelled. And i had ordered the same shoes for my wife and now i wanted to order for my niece just because she liked it. And i promised her that i will get it for her as her birthday is coming. </div>
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<div id="yMail_cursorElementTracker_1622653390304">Kindly answer.</div>
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<div id="yMail_cursorElementTracker_1622653395268">Regards</div>
<div id="yMail_cursorElementTracker_1622653407813">Prasad</div>
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<div>On Wed, 2 Jun 2021 at 12:32 pm, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2435770611"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Prasad,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 9665430341. <br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">During quality check we found out that item (Textured Sneakers with Lace-Up Closure and Pull Tab) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. <br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br><br>The amount you have paid online will be refunded back to your original payment method within 7-14 business days.</div>
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<div dir="ltr">Also, we would like to inform you that due to some technical issue our website page is not updated and please be assured we have escalated the issue to our relevant team to update the website page credentials.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2643609