Subject: New Reply Received - Tabby.ai - Order inquiry 9651581335
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 09:57:19 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Tabby.ai - Order inquiry 9651581335  Ticket comment <div class="ydp7b08f7ceyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>Dear Ahmad,</font></div>
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>The bank is asking for a mail from you to released the on hold amount.. you need to send a mail stating that  this hold can be released with the <b>AUTHORIZATION ID (511100) for the transaction and my debit card last 4 digit clearly quoted (0712) </b><b>this is for the month of APRIL 16,2021</b></font></div>
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><b><font>and for the month of MAY 16,2021 AUTHORIZATION ID (801218) and debit card last 4 digit (0712) clearly quoted.</font></b></div>
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<div>On Tuesday, June 1, 2021, 01:33:29 PM GMT+4, Lifestyle &lt;[email-masked]&gt; wrote:
                
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<div>There is a new comment in the ticket submitted by Christine Guinto to HelpLSAE</div>
<br> Comment added by : Tabby<br><br>Comment Content: <br><div class="yiv1863605158zd-comment">
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<div>Hi Jessie, </div>
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<div>Well noted on you're point. </div>
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<div>Please note that we have cancelled the order and the amount is refunded to the customer card. </div>
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<div>Regards, </div>
<div>Mona Hassan </div>
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<br><var style="color:#FFFFFF;display:none !important;font-size:1px"> Conversation ID: 8a60d349-b31d-11eb-878c-624934e41e73 66245495-c2bc-11eb-823b-5ef818205475 a1e49f1</var><span class="yiv1863605158zendesk_quoted"></span>
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<div>On Tue, June 1 at 12:06, Support  wrote:</div>
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<div>There is a new comment in the ticket submitted by Christine Guinto to HelpLSAE</div>
<br> Comment added by : Jessie Kathleen Go Caparas<br><br>Comment Content: <br><div>

<div><a rel="noreferrer" target="_blank" href="mailto:[email-masked]"><span style="text-decoration:none">@Moataz Elagizi</span></a></div>

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<div>Can you please advise your team to assist the customer on the below?</div>

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<div>This order has not been placed and no payment captured.</div>

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<div>It shows the same in the dashboard and status is new.</div>

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<div>Any action required from our side?</div>

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<div><span style="font-size:10.0pt">Thank you and Kind Regards,</span></div>

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<div><span style="font-size:10.0pt">Jessie Caparas</span></div>

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<div><span style="font-size:10.0pt">T: +97145172087</span></div>

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<div>From: christine guinto &lt;[email-masked]&gt;

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<b>Sent:</b> Tuesday, June 1, 2021 11:31 AM<br>

<b>To:</b> Jessie Caparas &lt;[email-masked]&gt;; Tabby &lt;[email-masked]&gt;; Lifestyle Shops &lt;[email-masked]&gt;; Punit Darji &lt;[email-masked]&gt;; Tabby Payments &lt;[email-masked]&gt;<br>

<b>Subject:</b> Fw: [#2574172] - Tabby.ai - Order inquiry 9651581335</div>

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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>

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<div><span style="font-size:10.0pt;color:#26282A">----- Forwarded message -----</span></div>

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<b><span style="font-size:10.0pt;color:#26282A">From:</span></b><span style="font-size:10.0pt;color:#26282A"> christine guinto &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;</span>

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<b><span style="font-size:10.0pt;color:#26282A">To:</span></b><span style="font-size:10.0pt;color:#26282A"> Lifestyle &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;;

 Tabby &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt;</span>

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<b><span style="font-size:10.0pt;color:#26282A">Sent:</span></b><span style="font-size:10.0pt;color:#26282A"> Monday, May 31, 2021, 08:48:06 AM GMT+4</span>

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<b><span style="font-size:10.0pt;color:#26282A">Subject:</span></b><span style="font-size:10.0pt;color:#26282A"> Re: [#2574172] - Tabby.ai - Order inquiry 9651581335</span>

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<div><span style="font-size:10.0pt;color:#26282A">IT'S ALREADY JUNE 1 TODAY UNTIL NOW THERE IS NO UPDATE WITH MY REFUND SINCE APRIL 16!!!!!!!!!!</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">NO ONE IS TAKING ANY ACTION TO SOLVE THIS PRBLEM AND SENDING ME A MAIL WITH THE SAME REASON!!</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">IS THIS THE WAY YOU ARE TREATING YOUR CUSTOMER???</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">IGNORING THEM WITH OUR COMPLAIN</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">A SIMPLE EMAIL TO SEND ME WHAT THE BANK REQUESTED YOU CANNOT DO???</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">YOU BOTH KNOW THAT I DIDN'T RECEIVED THE ITEM THAT I PURCHASED FROM LIFESTYLE</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">BUT STILL YOU ARE DEDUCTING ME...........</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">YOU ARE NOT COMMUNICATING WITH EACH OTHER TO SOLVE THIS PRBLEM!</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">On Sunday, May 30, 2021, 08:53:21 AM GMT+4, christine guinto &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt; wrote:

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<div><span style="font-size:10.0pt;color:#26282A">LIFESTYLE!</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">WHY DO YOU NEED TO WAIT FOR ANOTHER 30 DAYS???</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">I ORDER THIS ITEM LAST APRIL 16 WHAT IS THE DATE TODAY?? ITS MAY 30 ALREADY RIGHT ITS MORE THAN A MONTH ALREADY DID THE BANK RELEASE THE MONEY AFTER 30 DAYS??? NO

 RIGHT??? WHAT THE BANK IS REQUESTING JUST TO SEND THE EMAIL SO THAT THEY CAN RELEASED THE ONHOLD AMOUNT!!!!</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">CAN YOU PLEASE READ IT PROPERLY....</span></div>

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<div><span style="font-size:10.0pt;color:#26282A">On Saturday, May 29, 2021, 06:27:26 PM GMT+4, Lifestyle &lt;<a rel="noreferrer" target="_blank" href="mailto:[email-masked]">[email-masked]</a>&gt; wrote:

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<div><span style="font-size:10.5pt;color:#26282A">Hi Christine,</span></div>

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<div><span style="font-size:10.5pt;color:#26282A">Thank you for your prompt response.</span></div>

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<div><span style="font-size:10.5pt;color:#26282A">As per your chat with Bank  which you have shared the amount will be returned to your account within 30 days. We have already advised Tabby that the orders are not placed

 successfully nor the amount has been received or authorised at our end. The amount is on hold from your Bank's end and they will release the amount back in your account within 30 days.</span></div>

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<div><span style="font-size:10.5pt;color:#26282A">We hope this helps and have a great day! Stay Safe!</span></div>

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<div><span style="font-size:10.5pt;color:#26282A">Your Friends,</span></div>

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<div><span style="font-size:10.5pt;color:#26282A">The Support Team</span></div>

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<div><span style="font-size:10.5pt;color:#26282A">​</span></div>

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<span style="font-size:1.0pt;color:white">2574172:1125156</span><span style="font-size:10.5pt;color:#26282A">

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