Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 08:34:17 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Dear concern,</div>
<div dir="auto">Please Let me solve this problem.Otherwise I will be forced to complain to the COC.I gave it with my bank statement.</div>
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<div dir="auto">Thanks,</div>
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<div id="composer_signature" dir="auto">
Rashid Miah</div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 01/06/2021  9:46 am  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2552591] - need escalation </div>
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<div dir="ltr">Hi Rashid,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience that has happened.<br><br>Regarding the order: 62100079790 Please note that the refund has been processed successfully from our side for the amount (SAR 95.00), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043225523321'>Screenshot_20210601-111803_Al Rajhi Mobile.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552591