Subject: New Reply Received - Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 04:36:25 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div>Order ID 2002130676 delayed refund, after a history of problems of wrong item delivery on your side and even delayed return request collection, the audacity to even delay my refund process after all of that is just unacceptable.<br>
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<div>On Sun, 30 May 2021 at 4:04 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Yasmine,<br><br>Thank you for contacting us and we apologize for the inconvenience caused to you.<br><br>With regards to Order ID 2002130676, as per the online tracking we can see that the returned items were delivered back to us on May 27. It will take us 1-2 business days from the time we receive your return to issue your refund. Once the refund is processed the amount you paid will be refunded back to your online account in my credits within 2 -3 working days.<br><br>You will be notified once the refund is processed from our end.<br><br>With regards to order id 2002205372, the old return request was cancelled and hence
  we have created a new return request. Our collection team will contact you with in 2-5 working days to schedule the collection.<br><br>We would request you to please get back to us, in case the collection doesn't happen within the mentioned time frame.<br><br>For your reference the collection team is Aramex and the tracking number is 43847025563.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2480765