Subject: New Reply Received - Tabby.ai - Order inquiry 9651581335
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 10:28:03 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Tabby.ai - Order inquiry 9651581335  Ticket comment <div>Hi Ms Jessie</div>
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<div id="yMail_cursorElementTracker_1622111255025">Please find the attached file</div>
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<div id="yMail_cursorElementTracker_1622111317309">This msgs is from the bank and what they are requesting for lifestyle and tabby</div>
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<div id="yMail_cursorElementTracker_1622111264544">Thank you <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId265c256d-07ff-4bc6-a26f-f64eca95baca" class="inline-image-global inlined-image-cid-265c256d-07ff-4bc6-a26f-f64eca95baca" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNDMzMDYwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5ZlGIffGLC2L8IaxhZ9ivdxDP5rL5__Qj7B2JIJQP5Q" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId764e5a32-42cc-497d-82a6-17f445f549cb" class="inline-image-global inlined-image-cid-764e5a32-42cc-497d-82a6-17f445f549cb" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNDMzMDYwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HorCn-gJ8UQ_WnMHDZbME1jolX08j4AHqygpCFMZVJ0" style="width:100%;max-width:800px"><br>
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<br><br><br><br><br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Thu, May 27, 2021 at 11:39 AM, Lifestyle</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv5621384398"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Christine,<br><br>Thanks for taking the call.</div>
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<div dir="ltr">As discussed, this order transaction has not been placed hence, no payment was captured from our end.</div>
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<div dir="ltr">We have also informed the same to Tabby to release this amount from hold as requested by your bank.</div>
<div dir="ltr">We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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<div class="yiv5621384398MsoNormal">Hi Ahmed,</div>
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<div class="yiv5621384398MsoNormal">As mentioned before, this order has not been placed and transaction has been dropped.</div>
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<div class="yiv5621384398MsoNormal">It shows amount has not been captured.</div>
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<div class="yiv5621384398MsoNormal">Contacted the customer again and informed the same which she understood.</div>
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<div class="yiv5621384398MsoNormal">She just needs a confirmation from your end to email her that no order has been placed so the bank can release this amount from hold.</div>
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<div class="yiv5621384398MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light", sans-serif'>Thank you and Kind Regards,</span></div>
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<div class="yiv5621384398MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light", sans-serif'>Jessie Caparas</span></div>
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<div class="yiv5621384398MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light", sans-serif'>T: +97145172087</span></div>
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<div class="yiv5621384398freshdesk_quote"><blockquote class="yiv5621384398freshdesk_quote">
<div>From: Ahmed Anani (Support) &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, May 26, 2021 2:33 PM<br>
<b>To:</b> Punit Darji &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Support &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: New comment - [#2574172] Tabby.ai - Order inquiry 9651581335</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>Dear All,
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>Any action or confirmation for order status.</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>Tabby - Customer Care Team</span></div>
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</span><var><span style='font-size:1.0pt;font-family:"Arial", sans-serif;color:white'> 
 Conversation ID: 8a60d349-b31d-11eb-878c-624934e41e73 c75f8896-be0d-11eb-acd7-f787f78c28f7 a1e49f1</span></var><span class="yiv5621384398zendeskquoted"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>On Wed, May 26 at 13:50, Support wrote:
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<div style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>There is a new comment in the ticket submitted by Christine Guinto to HelpLSAE</span></div>
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Comment added by : Christine Guinto<br>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.0pt;font-family:"Arial", sans-serif'>any update its already MAY 26,2021 now!!!!!!</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.0pt;font-family:"Arial", sans-serif'>this issue is since April 16,2021</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.0pt;font-family:"Arial", sans-serif'>until now there is no update??????????</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.0pt;font-family:"Arial", sans-serif'>why its so hard for you to send a mail to me what the bank is requesting so that the can released the hold amount???????</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.0pt;font-family:"Arial", sans-serif'>are you again waiting for the next time to deduct me??</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>On Tuesday, May 25, 2021, 12:42:09 AM GMT+4, Lifestyle &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>There is a new comment in the ticket submitted by Christine Guinto to HelpLSAE</span></div>
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Comment added by : Tabby<br>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>Dear Jessie,</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>Kindly captured the full amount 92.99 AED then refunded.</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>Regards</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>Ahmad</span></div>
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 Conversation ID: 8a60d349-b31d-11eb-878c-624934e41e73 7a5214df-bcd0-11eb-97ce-3c3d10894598 a1e49f1</span></var><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>On Mon, May 24 at 21:57, Support wrote:</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>There is a new comment in the ticket submitted by Christine Guinto to HelpLSAE</span></div>
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Comment added by : Jessie Kathleen Go Caparas<br>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>Hi Team,</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>We have not captured the payment for this order as per the dashboard.</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>This order has failed.</span></div>
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<div class="yiv5621384398MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>What do we need to do here?</span></div>
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<span style='font-size:10.0pt;font-family:"Arial", sans-serif'>Thank you and Kind Regards,</span><span style='font-size:10.5pt;font-family:"Arial", sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial", sans-serif'>Jessie Caparas</span><span style='font-size:10.5pt;font-family:"Arial", sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial", sans-serif'>T: +97145172087</span><span style='font-size:10.5pt;font-family:"Arial", sans-serif'></span>
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</span><span class="yiv5621384398zendeskquoted"><span style='font-size:1.0pt;font-family:"Arial", sans-serif;color:white'>2574172:1125156</span></span><span style='font-size:10.5pt;font-family:"Arial", sans-serif'>
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