Subject: New Reply Received - Terrible Customer service /order no 9663841628
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 08:00:58 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Terrible Customer service /order no 9663841628  Ticket comment <div dir="auto">????<div dir="auto">THAT'S NOT WHAT I REQUESTED!!</div>
<div dir="auto">I REQUESTED CORRECT ITEM TO BE DELIVERED TO ME! </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 26 May 2021, 11:47 Shoemart, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Nadia,<br><br>We apologize for the inconvenience caused to you.<br><br>This is clearly not the experience we want our customers to have when they shop with us. <br>​</div>
<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED 55) on (26 May, 2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<br><br><br>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2622454