Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 12:00:38 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Dear Max team<div dir="auto"><br></div>
<div dir="auto">I really fed up with your services. You are very fast in delivered the orders. but very lagging in returns and refunds. I requested for return before eid. But the response from your side really bad or nothing . You know right now i don't like to order from max due to this pending returns and refunds. Because if the size is incorrect . The returning is very difficult with you ..</div>
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<div dir="auto">Kindly do something for me. Please collect my requested return items and pending one refund as soon as possible.</div>
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<div dir="auto">If you have any doubts please let me know .i can explain you order wise</div>
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<div dir="auto">Faithfully</div>
<div dir="auto">Believed customer on MAX</div>
<div dir="auto"><br></div>
<div dir="auto">Musthak</div>
<div dir="auto">Zulal Water Factory, Hamdah</div>
<div dir="auto">Maliha,</div>
<div dir="auto">Sharjah,UAE</div>
<div dir="auto">Mob : 0562097967</div>
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<div>On Mon, 24 May, 2021, 7:58 pm Muhammed Mushthak P, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear madam<div dir="auto"><br></div>
<div dir="auto">Kindly mention in which order you need more escalation. Then i will explain accordingly. Are you satisfied with my previous mail explanation regarding order. ? If you are not okay i will let you know more details . kindly mention which order escalation you want </div>
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<div dir="auto">Faithfully</div>
<div dir="auto">Mushthak</div>
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<div dir="ltr" class="gmail_attr">On Sun, 23 May, 2021, 8:58 pm Muhammed Mushthak P, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<span style="font-size:12.8px;font-family:sans-serif">Dear Madam,</span><div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Kindly understand me what the scenario happened in my return and refund</div>
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<div dir="auto" style="font-size:12.8px;font-family:sans-serif">1<b>.  <u>Order 96577441283</u></b>
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<div dir="auto" style="font-size:12.8px;font-family:sans-serif">     In this order, i requested for return 3 items. But i requested this return 3 time for 3 items. I give the first request for textured mid rise cuffed joggers then after 2 hours i give requested for solid knit bomber jacket. Then after two days one pick up guy came for items . But i don't know, he came for which item. Pick up guy had enough details of return item what i requested , I give two items (above mention names )to that guy. But i got only refund of textured mid rise cuffed joggers</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">"<b><i>Solid knit bomber jacket refund i didn't get</i></b> "</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">I returned two items in one bag . But i got one item refund.</div>
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<div dir="auto" style="font-size:12.8px;font-family:sans-serif">2. <u>Order<b> 96577441283</b></u>
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<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><b><br></b></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Last week i requested return of checked shirt with spread collar from this order </div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">"<b><i>But Nobody came to collect or pick up the return item</i></b>"</div>
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<div dir="auto" style="font-size:12.8px;font-family:sans-serif">I ordered small size of this item as you can see my last order from my history</div>
<br style="font-size:12.8px;font-family:sans-serif"><span style="font-size:12.8px;font-family:sans-serif">3.  </span><b style="font-size:12.8px;font-family:sans-serif"><u>Order 9658706008</u></b><div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">In this order , i requested for return on last week textured high neck sweatshirt and all over print t-shirt with Henley neck</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">"<b>Nobody came to collect or pick up this items"</b>
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<div dir="auto" style="font-size:12.8px;font-family:sans-serif">I already ordered small size of this items as you can see my order history</div>
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<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Kindly arrange for pick up remaining 3 items from 2 different order ID, and please give the pending refund of above mentioned item from point no.1</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">If you have any doubts , kindly contact me and please collect the return items aslo from below mentioned address</div>
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<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Faithfully</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Muhammad Mushthak Pallathodi</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Address</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Zulal Water Factory </div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Hamdah, Maliha</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Near Dhaid town</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Sharjah UAE</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Mobile : 0562097967</div>
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<div dir="ltr" class="gmail_attr">On Sun, 23 May, 2021, 1:20 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2559079</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Nikhil Bishnoi : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Muhammed,<br><br>Thank you for contacting us and we apologize for the inconvenience caused to you.<br><br>We are checking with the relevant team regarding the refund for the Jacket for the order id 9657441283. <br><br>With regards to the collection, as per the online tracking we can see that Aramex team has cancelled the collection request stating that there is no items for the collection as per customer.<br><br>We would request you to please confirm the same.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2559079