Subject: New Reply Received - Customer Grievance - UAE Khalid Bin waleed Max Store- Dubai & Al Wahds store- Sharjah.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 08:02:13 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Customer Grievance - UAE Khalid Bin waleed Max Store- Dubai & Al Wahds store- Sharjah.  Ticket comment <div dir="auto">Hope you didnt go through my complaint properly and jumped into a conclusion, by the by excellent customer service,  I known what to do next.<div dir="auto"><br></div>
<div dir="auto">Thanks.</div>
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<div>On Mon, 24 May 2021, 12:45 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Deepak,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>Also, don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2601291