Subject: New Reply Received - Promotions or Gift Vouchers
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 15:35:40 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Promotions or Gift Vouchers  Ticket comment <div>Why i do have to pay the same total when 1 item was removed? </div>
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<div>Its this unfair on the my side?</div>
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<img class="ymail-preserve-class inline-image-guid-BAEE29C2-6F92-459E-83B2-00CC77BBAC16 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzIwODQzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yeLcQHbbv0kK4lbrfNgG0njwTVJmsit3XCwVvdZ-hks" alt="Inline image" style="width: 100%"><div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, May 24, 2021, 10:32 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Nabie,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">With reference to order # 8262735062.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that item (Rash Guard and Short Set With Frills) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items. <br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br><br>Also, we would like to inform you that you don't have to pay for the cancelled item at the time of delivery.<br><br>Our delivery partner will call you before delivering these items.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2582271