Subject: New Reply Received - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 18:09:56 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need esc  Ticket comment <div>
<div class="p1" style="margin:0px 0px 3px;font-stretch:normal;font-size:28px;line-height:normal;color:rgb(0,0,0)"><span class="s1" style="font-weight:bold">Order number 20 0213 0676</span></div>
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<div class="p3" style="margin:0px;font-stretch:normal;font-size:17px;line-height:normal;color:rgb(0,0,0)"><span class="s2" style="font-weight:bold">I have received 1 wrong item out of three because of your horrible service, i got this provided in the picture instead of schiffli top,</span></div>
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<div class="p3" style="margin:0px;font-stretch:normal;font-size:17px;line-height:normal;color:rgb(0,0,0)"><span class="s2" style="font-weight:bold">After contacting you have requested a return in the name of schifflie top, so I want to make sure that your team is aware that I didn’t receive it and i got the wrong one, because i have a bad history with maxfashion, and had tons of refund and return problems because of your bad service</span></div>
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<div class="p3" style="margin:0px;font-stretch:normal;font-size:17px;line-height:normal;color:rgb(0,0,0)"><span class="s2" style="font-weight:bold">Also I’m returning the midi a line dress</span></div>
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<div class="p3" style="margin:0px;font-stretch:normal;font-size:17px;line-height:normal;color:rgb(0,0,0)"><span class="s2" style="font-weight:bold">So i want a receipt from you or anything to assure me <span class="Apple-converted-space"> </span>that you are aware I’m returning a 1wrong item and 1 correct item, and that you take full responsibility for it and will not make any return problems like what usually happens</span></div>
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<div class="p3" style="margin:0px;font-stretch:normal;font-size:17px;line-height:normal;color:rgb(0,0,0)"><span class="s2" style="font-weight:bold">Please make sure you take full responsibility of the wrong item returned along with the other midi a line dress and that I’m returning TWO items, I don’t want problems like you didnt receive all items and bla bla or you telling me I have a problem with refunds, I’ve had enough history of horrible service to worry about.</span></div>
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<div class="p3" style="margin:0px;font-stretch:normal;font-size:17px;line-height:normal;color:rgb(0,0,0)" dir="auto"><span class="s2" style="font-weight:bold">I attached the wrong photo in the email</span></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMjM1MzQ1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.b04V0Rnfq4fEEoL9G7qbvdK1LEn4sMIL6cGWDRgJ6C4" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 4 May 2021 at 8:13 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Yasmine,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused.<br><br>We would like to inform you that we have processed the refund of amount (EGP 629) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2466034