Subject: New Reply Received - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 02:59:59 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">Thank you!<div><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, May 19, 2021 at 1:34 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Viral,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for contacting us and we apologize for the delay and inconvenience caused to you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">As per the online tracking, we can see that the returned items were collected from you on May 19. We would like to inform you that your product will take 3-5 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to issue your refund. Once the refund is processed the amount you paid will be refunded back to the original mode of payment within 7-14 working days.<br><br>You will be notified once the refund is processed from our end.<br><br>We thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2481062