Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 May 2021 10:26:05 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Support, </div>
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Thanks for your positive response but please make sure I don't want refund the payment and I can't able to get the same discount on the same item if i will make re-order. So please understand. </div>
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Kindly arrange the same stroller which i have been purchased. </div>
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<div class="ecxecxMsoNormal"><span style="font-family:'Arial','sans-serif'; color:#1f497d; font-size:10pt">Best regards,</span></div>
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<div class="ecxecxMsoNormal"><span style="font-family:'Arial','sans-serif'; color:#1f497d; font-size:10pt">Rashid Faridi</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, May 18, 2021 8:59 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2436279] - Delivery
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<div dir="ltr">Hi Rashid,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused to you.<br>
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This is clearly not the experience we want our customers to have when they shop with us.<br>
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Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good shape or not.<br>
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We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.</div>
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<div dir="ltr">We would request you to kindly place a new order for the same so that we can deliver it in timely fashion.<br>
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Feel free to get in touch with us for further assistance. ​<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2436279