Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 May 2021 07:04:04 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/MwPhw-rlC7V7to-VkWdqBg~~/AALN9wA~/RgRig0jePVcDc3BjQgpgnF4VomAKnUpfUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
 <br>
Kindly be informed that a maximum delivery attempt was made with the customer. However, the customer was not available.<br>
<br>
Please check and advise for further actions.<br>
 <br>
Best regards, <br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>17/5/2021 3:55 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2573779] - need escalation<br>
 
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<div>Hi team </div>

<div> </div>

<div>Problem Statement: late delivery </div>

<div> </div>

<div dir="ltr">Order Date : May 3, 2021</div>

<div dir="ltr">Order ID: 6304618322</div>

<div dir="ltr">Tracking ID: SD001924619</div>

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<div>Assistance Required: urgent delivery </div>

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<div>Issue Description: the customer has initiate his order since <span dir="ltr">May 3, 2021</span> and till now the order has not been delivered we request you kindly arrange urgent delivery as the customer asked about his order </div>

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<div>Regards,</div>

<div dir="ltr">Mohamed.</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 13 May at 8:46 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div><span class="separator">Hi team </span></div>

<div> </div>

<div><span class="separator">Problem Statement: late delivery </span></div>

<div> </div>

<div dir="ltr"><span class="separator">Order Date : May 3, 2021</span></div>

<div dir="ltr"><span class="separator">Order ID: 6304618322</span></div>

<div dir="ltr"><span class="separator">Tracking ID: SD001924619</span></div>

<div> </div>

<div><span class="separator">Assistance Required: urgent delivery </span></div>

<div><span class="separator"> </span></div>

<div><span class="separator">Issue Description: the customer has initiate his order since <span dir="ltr">May 3, 2021</span> and till now the order has not been delivered we request you kindly arrange urgent delivery as the customer asked about his order </span></div>

<div><span class="separator"> </span></div>

<div><span class="separator"> </span></div>

<div><span class="separator">Regards,</span></div>

<div><span class="separator">Mohd. Elbadri</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/Xs38Vss53T7W3d3_D01mQQ~~/AALN9wA~/RgRig0jePlcDc3BjQgpgnF4VomAKnUpfUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2573779