Subject: New Reply Received - Missing items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 May 2021 15:27:56 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Missing items  Ticket comment <div>Hello,</div>
<div>Sorry for late reply but now i travelled outside the country and i will be in vacation next45 days.</div>
<div>So please do my request to send me my money back and i will return the items i have to you once i will be at UAE again.</div>
<div>Please note that is not my fault to recive missing items while i'm in hurry to travel home.</div>
<div>Regards,</div>
<div>Mohamed <br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 13 May 2021, at 7:26 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2521350</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Prince Malik : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Mohamed,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 9655719160.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>
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<div dir="ltr">We would request you to kindly confirm us so that we can create the return request on your behalf.</div>
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<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2521350