Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 00:51:57 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
That's not true, the promotional code is 10 kd off in case I order 50 kd and more , and my order total without the missing item is 51 kd so why you decreased the discount amount to 7 kd instead of 10 kd????? and you refunded less than what the item cost??????
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, May 11, 2021 10:47:27 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2560194] - Re:  Sorry, we had to cancel part of your order.
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<div dir="ltr">Hi Noor,<br>
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Thank you for your prompt response.<br>
 <br>
We sincerely apologize for any inconvenience caused to you.<br>
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We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.<br>
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We thank you for your understanding and cooperation. </div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2560194