Subject: New Reply Received - Please cancel both items.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 10:33:52 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Please cancel both items.  Ticket comment <div>Yes, please cancel.</div>
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<div>On Tue, 11 May 2021 at 1:23 pm, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Junais,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 6306860336.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that item ( Lee Cooper Solid Round Neck T-shirt with Short Sleeves) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br><br>Also, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br> </div>
<div dir="ltr">If you receive a call from the courier agent, we request you to inform him to cancel the delivery.</div>
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<br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2562390