Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 05:41:45 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
No problem for that, but there is a mistake with  the amount that was refunded to me, it is it should be  14.500 kd not 12.303 kd
<img id="f4fde9e1-89a3-472b-85e5-3d1bceb3a680" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxOTEzODY3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Wunh7OR2QAu6QKZ0UAINwGmNYzNlV4iVFs4ixWQmAzU" alt="Image" style="max-width: 100%">
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, its less than the price I paid<br>
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Please double check for me </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, May 10, 2021 4:43:23 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2560194] - Re:  Sorry, we had to cancel part of your order.
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<div dir="ltr">Hi Noor,<br>
<br>
Thanks for reaching out to us and giving us the opportunity to serve you.<br>
<br>
With reference to order # 8259118748.<br>
<br>
We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
<br>
This order is not cancelled, during quality check we found out that item (Stripes Print 3-Piece Comforter Set - 230x220 cms) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going
 to receive the remaining items.<br>
<br>
We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br>
<br>
We would like to inform you that once the order has been placed after we are unable to add any other item.<br>
<br>
Also, the amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br>
<br>
Our delivery partner will call you before delivering these items.<br>
<br>
Feel free to reach out to us if you need any further assistance.<br>
<br>
Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2560194