Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 12:20:29 +0000

Hi Prince Malik,  The customer has responded to the ticket.    Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:#000000">This will simply not do!! And I am showing this to everyone and warning them about trusting, let alone, purchasing any of your products!!!!!</div>
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<div style="margin:0px;padding:0px;border:0px;font-stretch:inherit;font-size:15px;line-height:inherit;font-family:Calibri,Arial,Helvetica,sans-serif;vertical-align:baseline;color:rgb(32,31,30)"><font><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:inherit"><font color="navy"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Helvetica,sans-serif;vertical-align:baseline;color:inherit">Sarah Fayed</span><span style="margin:0px;padding:0px;border:0px;font:inherit;vertical-align:baseline;color:inherit"><br></span><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Hel
 vetica,sans-serif;vertical-align:baseline;color:inherit">Assistant Lecturer</span></font><font color="navy"><br></font><font color="navy"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Helvetica,sans-serif;vertical-align:baseline;color:inherit">English Unit - Faculty of Engineering</span></font></span></font></div>
<div style="margin:0px;padding:0px;border:0px;font-stretch:inherit;font-size:15px;line-height:inherit;font-family:Calibri,Arial,Helvetica,sans-serif;vertical-align:baseline;color:rgb(32,31,30)">
<font><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:inherit"><font color="navy"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Helvetica,sans-serif;vertical-align:baseline;color:inherit">British University in Egypt (BUE)</span></font><font color="navy"><br></font></span></font><a href="mailto:[email-masked]" style="font-family:Calibri,Helvetica,sans-serif;font-size:12pt;font-style:inherit;font-weight:inherit" target="_blank" rel="noreferrer">[email-masked]</a>
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        <td style="width:55px;padding-top:13px"><a href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail" target="_blank" rel="noreferrer"><img src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-green-avg-v1.png" alt="" width="46" height="29" style="width: 46px; height: 29px"></a></td>
		<td style="width:470px;padding-top:12px;color:#41424e;font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px">Virus-free. <a href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail" target="_blank" style="color:#4453ea" rel="noreferrer">www.avg.com</a>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, May 9, 2021 at 2:17 PM Sarah Fayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(0,0,0)">What is the meaning of this?!!!</div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(0,0,0)">And where is that "supposed" email??</div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;color:rgb(0,0,0)">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxODYzOTA5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YbMzhAkQ_kst5Pp7BshPDy1kVRQ_KNOGv_ZwcVcnYjY" alt="image.png" width="541" height="410"><br>
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<div style="margin:0px;padding:0px;border:0px;font-stretch:inherit;font-size:15px;line-height:inherit;font-family:Calibri,Arial,Helvetica,sans-serif;vertical-align:baseline;color:rgb(32,31,30)"><font><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:inherit"><font color="navy"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Helvetica,sans-serif;vertical-align:baseline;color:inherit">Sarah Fayed</span><span style="margin:0px;padding:0px;border:0px;font:inherit;vertical-align:baseline;color:inherit"><br></span><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Hel
 vetica,sans-serif;vertical-align:baseline;color:inherit">Assistant Lecturer</span></font><font color="navy"><br></font><font color="navy"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Helvetica,sans-serif;vertical-align:baseline;color:inherit">English Unit - Faculty of Engineering</span></font></span></font></div>
<div style="margin:0px;padding:0px;border:0px;font-stretch:inherit;font-size:15px;line-height:inherit;font-family:Calibri,Arial,Helvetica,sans-serif;vertical-align:baseline;color:rgb(32,31,30)">
<font><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:inherit;vertical-align:baseline;color:inherit"><font color="navy"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:12pt;line-height:inherit;font-family:Calibri,Helvetica,sans-serif;vertical-align:baseline;color:inherit">British University in Egypt (BUE)</span></font><font color="navy"><br></font></span></font><a href="mailto:[email-masked]" style="font-family:Calibri,Helvetica,sans-serif;font-size:12pt;font-style:inherit;font-weight:inherit" target="_blank" rel="noreferrer">[email-masked]</a>
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<div id="gmail-m_-9192540155534569011DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
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<table style="border-top:1px solid rgb(211,212,222)">
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        <td style="width:55px;padding-top:13px"><a href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail" target="_blank" rel="noreferrer"><img src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-green-avg-v1.png" alt="" width="46" height="29" style="width: 46px; height: 29px"></a></td>
		<td style="width:470px;padding-top:12px;color:rgb(65,66,78);font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px">Virus-free. <a href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail" style="color:rgb(68,83,234)" target="_blank" rel="noreferrer">www.avg.com</a>
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<a href="#m_-9192540155534569011_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" rel="noreferrer"></a>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, May 8, 2021 at 4:54 AM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sarah,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div>We appreciate your patience.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2537244