Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 10:48:50 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="ltr">Dear Team,<div><br></div>
<div>Thanks for your response</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, May 9, 2021 at 2:39 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Bujair,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 9659402623.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that item (Graphic Print T-shirt with Round Neck and Short Sleeves) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br><br>Also, the amount you have paid online will be refunded back to your original payment method within 7-14 business days.</div>
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<div dir="ltr">You’ll receive an SMS and an email when your order is ready for collection.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2550505