Subject: New Reply Received - need escalation
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 07:42:34 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Hello,<div dir="auto"><br></div>
<div dir="auto">This is the first time this has happened to me on an order in dubai! </div>
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<div dir="auto">What is the reason for the huge delay?? </div>
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<div dir="auto">I need this resolved ASAP. If you are unable to source the products then you should substitute the items at the same cost!!! </div>
<div dir="auto"><br></div>
<div dir="auto">The birthday has come and gone and the gifts have not arrived!!!</div>
<div dir="auto"><br></div>
<div dir="auto">Horrendous customer service!! Your team just keeps sending me the same mail everyday! </div>
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<div dir="auto">Please fix this immediately </div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto">Sam </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 9 May 2021, 11:39 Lifestyle, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sam,<br><br>Thank you for patience.<br>​<br>We apologize for the inconvenience caused to you.<br><br>We’re on it - and we’ll do our best to sort this out quickly.​</div>
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<br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2434968