Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 06:21:16 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">What information u need from me?</div>
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<div>On Sun, May 9, 2021 at 10:19 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2404473</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2404473<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Prince Malik : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Arun,<br><br>Thank you for shopping with us.<br> <br>We apologize for the inconvenience caused.<br> <br>The refund amount of AED 55.20 for order ID 9649577027, has been processed from our side to your card on 5/3/21 11:16 PM under the transaction ID 169999990136964245.<br> <br>** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.<br> <br>Once again, sincere apologies and thank you for your patience.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2404473