Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 04:31:30 +0000

Hi Prince Malik,  The customer has responded to the ticket.  need escalation  Ticket comment <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxODU5ODMwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UJXHGXIaFqnMDxdfkJwu8oCwanHXaqdTIQF67RF6ONY" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxODU5ODMwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Pg87Kni_75FzFZ-mDUEfeHSaBJUS6CRk84JLJEhBnV4" style="max-width: 100%"></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 9 May 2021 at 08:30, Farhan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">I have raised return request but till now no response from your side.</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, 9 May 2021 at 07:19, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2482220</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Prince Malik : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Farhan,<br><br>Thank you for contacting us.</div>
<div dir="ltr">​</div>
<div dir="ltr">We apologize for the inconvenience caused.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would like to inform you that we have received an update from our courier team that you are happy with the items and don't want to return so kindly confirm us.</div>
<div dir="ltr">​</div>
<div dir="ltr">We look forward to hearing from you.</div>
<div dir="ltr">​</div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team<br>
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</div>-- <br><div dir="ltr">Sent from Iphone </div>
</blockquote>-- <br><div dir="ltr" class="gmail_signature">Sent from Iphone </div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2482220