Subject: Ticket Assigned - Re: We’ve received your return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 03:17:02 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request.  Any update? The parcel has been pick up  but stiill no information or what so ever. No refund yet. Plus the cancelled item is not refunded yet. Thank you!!!

On Apr 28, 2021, at 8:11 PM, Splash Fashions <[email-masked]> wrote:

Please update your pickup address.

[Splash logo]<https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
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Thank you for submitting your Click & Collect return request

Hi Assir Edyacla, you’re almost there! You can finish returning this product in a few easy steps:

[https://i1.lmsin.net/website_images/ae/static-pages/returns/fill-form.png]
1. Update your pick-up address

Please enter it  here<https://www.splashfashions.com/ae/en/my-account/returnaddress/1000846626?utm_source=hybris&utm_medium=email&utm_campaign=return_initiation_AE_en>  so we know where to collect your items from. Your return cannot be processed without a pickup address.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
2. Confirm your pick-up

Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
3. Hand over your return

Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
4. Receive your refund

  *   Your product will take 3-5 business days to reach our warehouse.
  *   We'll take 1 business day to conduct a quality check.
  *   Your refund will be issued in 2-7 business days after the quality check.

Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.

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