Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 14:04:42 +0000

Hi Prince Malik,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto"><div>Dear email receiver,<div dir="auto">I am sorry as well but your apologizes are not accepted. </div>
<div dir="auto">Thanks for the repeated unhelpful email. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On May 8, 2021 10:17, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Jum,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">​We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.</div>
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<div dir="ltr">We would like to inform you that as for now only return and refund can be done as we are unable to deliver the missing item or unable to provide you the exchange for the same.<br><br>We thank you for understating and cooperation.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2482401:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2482401