Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 May 2021 17:21:36 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Hello there,<div dir="auto"><br></div>
<div dir="auto">The item was collected but shukruns/refund has still not been received. Please look into this.</div>
<div dir="auto"><br></div>
<div dir="auto">Samia Akram</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 16 Apr 2021, 10:30 Samia Akram, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Still waiting for pickup of the item</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, 10 Apr 2021, 02:44 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Samia,</div></div>
<div dir="ltr"><div dir="ltr">
<div style="margin-bottom:0.0001pt"></div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">Thank you for getting in touch with us.</span></div>
<div style="margin-bottom:0.0001pt">
<span rel="tempredactor" style="font-size:14px" dir="ltr">​</span><br>
</div>
<div style="margin-bottom:0.0001pt"><span dir="ltr" rel="tempredactor" style="font-size:14px">We sincerely apologize for the inconvenience caused to you.<br><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We are truly sorry to hear that our courier team failed to pickup the item of the order number 4542664165 from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </span></div>
<div><br></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We can understand your frustration here. Please be assured as we have now escalated this issue with our concern  team and they will arrange a pickup for your items. </span></div>
<div><br></div>
<div><span rel="tempredactor" style="font-size:14px">Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </span></div>
<div><br></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Feel free to get in touch with us for further assistance.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
</div></div>
</div>

	

</div></blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2378327