Subject: New Reply Received - amount deducted and transaction failed at checkout
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 18:22:26 +0000

Hi Prince Malik,  The customer has responded to the ticket.  amount deducted and transaction failed at checkout  Ticket comment <div class="ydp76807218yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<div dir="ltr">Good Day</div>
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<div dir="ltr">Any update</div>
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<div><font color="#7f7f00"><strong><em>K.Jeevanandham</em></strong></font></div>
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<strong style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font color="#0060bf">E-mail: </font><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><font color="#0060bf">[email-masked]</font></a></strong><br>
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<div>On Sunday, May 2, 2021, 08:40:31 PM GMT+3, nan dham &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Good Day</div>
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<div dir="ltr">Any update for the trailing email.</div>
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<div dir="ltr">Thanks &amp; Regards</div>
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<div><font color="#7f7f00"><strong><em>K.Jeevanandham</em></strong></font></div>
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<strong style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif"><font color="#0060bf">E-mail: </font><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><font color="#0060bf">[email-masked]</font></a></strong><br>
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                    On Thursday, April 29, 2021, 01:06:21 AM GMT+5:30, Centrepoint &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Nan Dham,</div>
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<div><span style="font-size:14px">We apologize for the inconvenience caused.</span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We are truly sorry to hear that your order amount had been deducted twice from your bank account. This is surely not the experience we want our customers to have when they shop with us.</span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We have just checked it from our end and found that you have been charged twice for your order. Please consider this a rare anomaly as this might have happened due to a technical issue. </span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We have now escalated this issue to our concerned team to reverse the amount to your bank account. Please allow us time to resolve this issue for you. </span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We thank you for your understanding and cooperation.</span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Your friends,</span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">The Support Team </span></div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2464965