Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 17:02:00 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">
<div dir="auto">Hello Team<div dir="auto"><br></div>
<div dir="auto">Thanks for your reply.</div>
<div dir="auto"><br></div>
<div dir="auto">In this case, I'll visit Hegaz branch and exchange it inshaallah within this week since exchanginh isn't available online.</div>
<div dir="auto"><br></div>
<div dir="auto">In the meantime, you can consider return request as cancelled.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you</div>
<div dir="auto"><br></div>
<div dir="auto">BR</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, May 4, 2021, 6:40 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Radwa,<br><br>Thank you for contacting us.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>As per the record we can see that you have already created a return request on 04 May, 2021.<br><br>Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # 43843983691.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2512294