Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 12:01:26 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Hi,</div>
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<div id="yMail_cursorElementTracker_1620129405625">Good day to you.</div>
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<div id="yMail_cursorElementTracker_1620129412392">We are not asking for any return transaction. We bought the item and no issues on item received.</div>
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<div id="yMail_cursorElementTracker_1620129499694">Its just the matress missing on the delivery. </div>
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<div id="yMail_cursorElementTracker_1620129527036">Can you deliver the matress or we can collect on your outlet in Al ghurair.</div>
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<div id="yMail_cursorElementTracker_1620129584963">Note the item is already unpacked and use.. </div>
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<div id="yMail_cursorElementTracker_1620129608075">It will be a long process to retirn and order again..</div>
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<div id="yMail_cursorElementTracker_1620129622004">Please just deliver the missing matress.</div>
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<div id="yMail_cursorElementTracker_1620129665618">Thank yoi<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Tue, May 4, 2021 at 15:13, Babyshop</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7796977214"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Ryan,<br><br>Thank you for your patience.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>As per the record we can see that we have created a return request on 04 May, 2021.<br><br>Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # 46542029133.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2504424