Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 11:18:55 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Product information  Ticket comment <div>Hi,</div>
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<div id="yMail_cursorElementTracker_1620127050230">Is it possible to get the free mattress in Babyshop store in Airport Road, Abu Dhabi? </div>
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<span style="color: rgb(109, 0, 246); font-family: Roboto, sans-serif" id="yMail_cursorElementTracker_1620127115377">abyshop</span><br>
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<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv0560584181"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Javier,</div>
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<br>Thank you for your patience.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>​We would request you to kindly confirm us so that we can create a return request on your behalf.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2504280